ReportMason Support
Help for local field photo reports, PDF export, and purchase restore—without a ticket portal.
Contact
Email fanstudioapps@icloud.com.
To help us investigate, include your device model, iOS or iPadOS version, what you expected to happen, and what happened instead. If you include a screenshot or report PDF, please cover client names, addresses, signatures, location coordinates, and other private details unless they are essential to the issue.
Frequently asked questions
Where are my reports and photos stored?
ReportMason stores report details, photos, captions, checklists, signatures, and branding locally on your device. A FanStudio account is not required for the core workflow.
Does ReportMason work offline?
Creating reports, organizing photos, previewing PDFs, and exporting PDFs are designed to work without a network connection. A connection may be needed for App Store purchase or restore activity.
Why can’t I add a camera photo?
Check that Camera access is allowed for ReportMason in iOS Settings. If you are using an iPad or simulator without a camera, import a photo from your library instead.
How do I stop attaching location to photos?
In a report, open the options menu and turn off “Attach location to new photos.” You can also change ReportMason’s location permission in iOS Settings. Location is optional and only affects new photos when the setting is on.
How do I restore ReportMason Pro?
Open Settings in ReportMason and choose Restore purchase. Use the same Apple Account that made the one-time purchase. If restore does not complete, confirm you are signed in to the App Store and try again with a network connection.
How do I remove a report?
From the Reports list, open the report’s menu and choose Delete report. This removes that report and its local report photos from ReportMason. The action cannot be undone, so export or share a PDF first if you need a copy.
Privacy
Read the ReportMason Privacy Policy for details about local data, optional location, sharing, purchases, and support email.