Prayer for Loved Ones Support
Help with your journal, prayer settings and Prayer Pro.
Contact us
Email fanstudioapps@icloud.com.
Tell us what you were trying to do and what happened. Your app version and iOS version can help. Please leave out names, prayer requests and other private details. If you send a screenshot, cover anything you don’t want us to see.
The app’s support screen lets you preview your message and optionally include app and iOS versions. Your journal and diagnostics are not attached automatically. If Mail isn’t set up, you can copy the address and message into another email app.
Your journal and backups
Where is my journal stored?
On this device. You don’t need a FanStudio account. We don’t upload your journal to our servers, and the app does not sync between devices. Device backups depend on your Apple settings.
How do I move my journal to another device?
In Settings, open Backup & Restore. Export a JSON backup, keep it somewhere private, then import it on the other device. Read the import confirmation carefully before continuing. A backup can contain private entries and can be read by anyone who can open the file.
What does Delete Local Data remove?
It removes the journal and diagnostic counts from this app, cancels its daily reminder and turns off Privacy Lock. Apple purchases, device backups and copies saved or shared elsewhere remain.
Prayer Pro
How do I restore Pro?
Open Settings → Prayer Pro → Restore Purchases. Use the App Store account that made the purchase and make sure you have a network connection. Apple may ask you to sign in. A successful restore unlocks Pro tools; it does not bring back journal entries from another device.
What if the price does not load?
Check your connection, then use Retry loading price on the Pro page. You can keep using your free journal while purchases are unavailable.
Where can I get help with billing or a refund?
Apple handles payments and refund requests. Visit Apple billing support. Never send your Apple password or payment details to us.
Scenes and journal appearances
Settings → Look & feel → Prayer scene changes your home and full-screen prayer background. All four scenes are free.
Journal appearance changes paper and accent colors for your journal. Selecting a style previews it; use Apply to save it. The dark-mode preview does not change your device setting. Quiet dusk always uses dark mode; other applied styles follow your device setting.
Privacy and reminders
Privacy Lock uses your device’s Face ID, Touch ID or passcode. Reminder delivery follows your iOS notification settings. See the app privacy policy for details about local data, optional sharing and support email.